About

Electric Factory's Service Department provides Warranty Service for products distributed by the Company. Repairs and Servicing is executed at Electric Factory's Engineering Workshop at the Company's Head Office in Thomastown Victoria.

This site provides a secure form for Music and Pro Audio Retailers to create a Warranty Service Request, and a form for End Customers to book in post warranty servicing.

Spare Parts "Price and Availability" can be obtained from the Department. Please include as much detail as you can and, in some cases, a photo or video will help us identify what you require.