© Electric Factory Pty. Ltd. 2011 - 2020
How it works
Incoming paid repairs undergo a $44 GST inclusive Inspection Service that allows us to
provide an estimate of the likely repair cost. If you decide to proceed with the repair we
waive the $44 fee. Conversely, if you decide the likely cost is not warranted your maximum
exposure is $44 plus return freight.
And the hourly cost
General audio and musical, amps, small mixers and the like $88 inc GST
High Tech, pro audio, studio equipment, synths and audio interfaces $121 inc GST
The fine print
Repair time; we aim for a two week turnaround but this may vary depending on our warranty
repair workload and the availability of product specific parts.
Guarantees; all repairs are covered for 90 days from the date of invoicing.
How to proceed
Click the Paid Repair Application button, fill in the blanks and we’ll email you a Return
Authorisation and shipping details by return.
Once we’ve received and assessed your kit we’ll contact you with our repair estimate and
request your instructions; proceed or exit stage left?
And a hint, please give us as much information as possible; a detailed description of the
problem, how and when it occurs and what other gear is involved. Remember, the more
information you provide us the faster we sort it and the less it costs you.
What we repair
Products and equipment manufactured
or distributed by companies currently
represented in Australia by Electric
Factory Pty Ltd provided that they
have been legitimately purchased
through our Electric Factory Authorised
Reseller Network
We reserve the right to decline to
service or repair equipment that has
been parallel imported or otherwise
brought to Australia. Note however
that we don’t wish to penalise touring
muso's or legitimate immigrants. If you
have a good story we’re prepared to
listen.
What we don’t repair
Products that have been modified or
"improved" by one of the legions of
experts who appear to believe they
know better than the original designer.
Nor do we restore previously modified
products back to their original state.
Products not distributed by Electric
Factory. We are not general repairers.
Products for which we are unable to
source appropriate spare parts or for
which we cannot honestly provide a
realistic repair warranty.